Publisher Terms of Service

Last updated: December 08, 2025

1. Introduction

OSS Lab is an operational-intelligence publication created for Amazon operators, account managers, and sellers who rely on clarity, pattern recognition, and field-tested guidance to protect revenue and prevent operational failures.

By subscribing, you gain access to insights derived from real Amazon cases handled inside the arena, not theory.

These Terms of Service govern access to both Free and Premium OSS Lab content.

2. Subscriber Responsibilities

By subscribing to OSS Lab, you agree to:

2.1 Use insights responsibly

OSS Lab offers operational intelligence for educational and strategic purposes. You are responsible for any decisions or actions taken based on the content.

2.2 Keep subscription access private

Access, especially to Premium content, is individual. You may not:

• Share Premium posts, screenshots, diagnostics, archives, or case files

• Reproduce or distribute Premium insights

• Provide access to others using your subscription

2.3 Maintain respectful communication

Any interaction within OSS Lab platforms must remain professional, constructive, and respectful. We reserve the right to restrict access for abusive or harmful conduct.

2.4 Comply with laws and platform rules

Subscribers must follow Amazon’s policies, local regulations, and Substack’s Terms of Use when applying OSS Lab content.

3. Content Usage

3.1 Free Subscriber Content Usage

Free subscribers receive:

• A quick look at each Amazon case: what broke and one actionable takeaway

You may:

• Share public links to free posts

• Quote brief excerpts (1–2 sentences) with proper attribution

You may not copy full free posts into external materials or imply endorsement by OSS Lab.

3.2 Paid Subscriber Content Usage

Paid subscribers receive exclusive access to:

• Full Amazon case breakdowns

• Step-by-step diagnostics and solutions

• The complete archive of cases we’ve diagnosed and solved

Because Premium content contains proprietary operational frameworks and live-field intelligence, you may not:

• Reproduce, forward, or distribute Premium posts in any format

• Share screenshots, PDFs, notes, or internal frameworks

• Use OSS Lab insights to create competing content, consulting products, or training programs

• Reference Premium material publicly without explicit written permission

Premium access grants use, not ownership, of the material.

3.3 Intellectual Property

All OSS Lab content, including case analyses, diagnostics, frameworks, escalation logic, emails, and visual materials, is the intellectual property of OSS Lab / Online Seller Solutions.

Subscribers receive a license to view content, not to republish or redistribute it.

4. Privacy

OSS Lab collects only the information required to deliver the publication, manage accounts, and process payments (handled securely by Substack and its partners).

We do not sell subscriber data. We use subscriber information solely for:

• Delivering free or premium editions

• Billing and account communication

• Improving the publication’s relevance and performance

For full details, please refer to our Privacy Policy.

5. Changes to These Terms

We may update these Terms of Service to reflect changes in our publication, platform, or legal requirements.

When updates occur, we will:

• Publish the revised Terms on our website or Substack page

• Notify subscribers via email or platform notification

Continued use of OSS Lab indicates acceptance of the updated terms.

6. Contact

If you have questions about these terms or your subscription, contact us at: privacy@onlinesellersolutions.com